70. TOOLS

PRIVACY POLICY
Your privacy is important to Wilson Glass Company and we intend to protect your personal information and to maintain its quality. This statement discloses some of the information practices for this site, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.

In general, you can visit Wilson Glass Company on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you. You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name, e-mail address, delivery address, and telephone number, to correspond with you or to process an order.

If you request something from the Wilson Glass Company website, for example, a sale, a service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information within our organization.

We do not share personally identifiable data with other companies, except as necessary to fulfill a service or transaction you have requested, or unless you otherwise give us permission to do so. Wilson Glass Company may also share such information in response to legal process, such as a court order or subpoena.

We store all user information in secure databases protected via a variety of access controls. This data is accessed only for the purposes specified in this privacy statement.

RETURN POLICY
Custom made glass cannot be returned. If the glass was made incorrectly, it can be remade exactly as it was originally ordered with no changes.

Custom made hardware also cannot be returned.

Any hardware item on our web site or any stock piece of glass can be returned with 80% refund / 20% restocking charge. Shipping back to our shop is the customers responsibility. The item must be returned in like new condition, with all packaging, no scratches or damages and in the original box. Please call before returning items. Items cannot be returned without authorization.

Any glass or hardware that is defective will be replaced at our expense or the manufacturer's expense promptly.

MISSING ITEM POLICY
Wilson Glass Company will promptly replace, at no charge to the customer, any hardware that is discovered to be missing from an order within 72 hours of it's arrival. Now listen up, Wilson Glass Company has multiple employees check over every order of our specialty hardware so nothing is missing, look around and you'll probably find whatever it is that you lost. But don't worry, if it's been more than 72 hours, and you still can't find a part, call us up and let us know, we'll get you your lost part for 1/2 the price of the part and shipping. We're cool like that.